![]() ![]() Follow the below steps on resolving this issue that is not new to the Windows system. When you try to access a remote system remotely using RDP Client (mstsc.exe) and enter your valid credentials what you see next is a blank screen and leaves you with no clue on what to do. This problem usually happens on Windows 10 and Windows Server editions. Your current installation is unstable you need to perform a full uninstall, reboot of the PC and then reinstall.In this article, I will be showing you the steps to take if you see a black screen instead of a desktop screen when you connect to a remote computer via Remote Desktop Protocol (RDP). While this article is for a specific error, the steps are the same for other C Redistributable issues requiring re-installation.Ĭheck if there are missing/corrupted Windows Updates or programs that may have blocked your installation:įix Windows issues that prevent a SOLIDWORKS install Remove and Repair hung license (see attached pdf).įix an SNL that is not seeing its own licenses How to disable startup programs in windows If you are unable to uninstall the anti-virus software, disable it, then restart your PC and re-test the issue. Temporarily uninstall any anti-virus software, restart the computer and test SOLIDWORKS. How to grant permissions to a registry key If there is no access, grant the user account (and any group the user account is part of) control and ownership of these keys. HKEY_LOCAL_MACHINE\SOFTWARE\SOLIDWORKS\Licenses\Serial Numbers HKEY_LOCAL_MACHINE\Software\SOLIDWORKS\Security If SOLIDWORKS Launches using this Safe Mode, please use the following two articles to back up your settings via the SOLIDWORKS Copy Settings Wizard and then reset your registry.īe aware some settings may be the source of the registry instability you may not be able to re-import them without causing the issue to return.Ĭheck if User Account Control (UAC) is blocking SOLIDWORKS by setting UAC to its lowest setting and then testing SOLIDWORKS again.Ĭonfirm that you have access/permission to the following registry keys Use the Bypass Tools and Options Safe Mode in the SOLIDWORKS RX Tool: If you're using an unsupported Graphics Card and the troubleshooting steps didn't resolve your issue, please review our hardware recommendations:ĭS SOLIDWORKS Video Card Testing: Video Card Testing Prevent SOLIDWORKS from forcing OpenGL when card is Unsupported If your card is not supported, please review the following articles. Uninstall the driver, reboot your PC and then test SOLIDWORKS again. These drivers can interfere with SOLIDWORKS. If you have "DisplayLink USB Graphics Software for Windows" drivers, you may still experience issues despite completing the troubleshooting steps above. Troubleshoot issues with two graphics card Perform clean NVIDIA Driver update rollback If your card and driver are combination is supported, and OpenGL worked, please review the following articles for additional troubleshooting. If your card is supported but you are not on the correct driver, and the Download Latest Driver button does not work, please look for an updated driver here: Īdditionally, you can use the SOLIDWORKS Safe Mode to see if using OpenGL works: The RX tool can be u sed to diagnose your issues and to help determine if the graphics card is likely the source of your issue.Ĭheck the Diagnostic tab to confirm your card is supported and you have the correct driver. This article is designed to provide resources for troubleshooting a SOLIDWORKS launch failure that hangs or crashes at the splash screen, often without an error message. ![]()
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